Returns

Returns and Exchanges

Return Policy

The Locker Room would like for you to be entirely satisfied with your purchase. We will gladly accept a return or exchange of items that are in new condition with original tags. Return items cannot be washed, worn or altered.

Full-Price Merchandise must be returned within 15 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment.

Sale-Price Merchandise must be returned within 15 days of the order date to receive a refund or exchange. The refund will be applied to the original method of payment.
Sale-Price Merchandise marked Clearance may be Non-Returnable.

Gift Cards cannot be returned, refunded, exchanged or redeemed for cash.

Return Postage is provided in each shipment. Please note using the provided label will deduct $7.50 from your refund amount. If exchanging an item you will not incur a return postage fee.

To Make a Return:

1. Return:  Place the item you need to return in the box with your packing slip, and affix your return label to the outside of the box2. Refund:  Your original payment method will be refunded once we receive and process your return

To Make an Exchange:

1. Re-Order:  Place your new exchange order for the item you would like instead, indicate this is an exchange in the “Additional Information” section at checkout

2. Return:  Place the item you need to return in the box with your packing slip, indicate Your New Exchange Order # and affix your return label to the outside of the box

3. Refund:  Your original payment method will be refunded once we receive and process your return

FAQs

  • Can I return an online purchase at The Locker Room in Montgomery or Auburn, Alabama?Yes! You may bring your return within 15 days to either of our locations for return or exchange.
  • How long will it take to get my refund?You will receive a refund within 7 business days after we receive your return shipment. It may take an additional 3 business days for your bank to post your refund.
  • What if I do not have my original paperwork? Can I still make a return?Absolutely! Online refunds will defer to account history to determine the price paid and refund amount.

Thank you for shopping The Locker Room
Contact us by phone or at shop@tlrclothiers.com anytime